Contact Us
Customer Service Centre - Regular Hours
| Office Hours |
8.30am - 5.00pm, Monday to Friday (excluding public holidays) |
| Address |
35 Old Perth Road, Bassendean |
| Postal Address |
PO Box 87, Bassendean WA 6934 |
| Phone |
(08) 9377 8000 |
| Fax |
(08) 92794257 |
| Email |
[email protected] |
End of Year Hours & Services
Opening hours for some Town services will change over December 2024 and January 2025.
Customer Service Centre, Administration, Volunteer Centre
Closing at 12:30 pm on Friday 13 December 2024, reopening on Monday 16 December 2024.
Closed from Monday 23 December 2024, reopening on Monday 6 January 2025.
Depot
Closing at 12 pm on Friday 13 December 2024, reopening on Monday 16 December 2024.
Closed from Monday 23 December 2024, reopening on Monday 6 January 2025 (critical maintenance services will continue during this period).
Bassendean Memorial Library
Closing at 12 pm (noon) on Friday 13 December 2024, reopening on Saturday 14 December 2024.
Closed from Monday 23 December 2024, reopening on Monday 6 January 2025.
Wind in the Willows
Closed from Monday 23 December 2024, reopening on Monday 6 January 2025.
Ranger Services
Apart from Christmas Day, Ranger Services will continue to be available, please contact them on 08 9377 7480 if you require assistance.
Waste Collection
The Town of Bassendean is again providing additional bin collections over the festive season.
From the 23 December through to the 4 January, residents can put out all three bins each week: FOGO, Recycling and General Waste.
As waste will not be collected on Christmas Day or New Years Day, bins will be collected a day later than usual:
- Bins due for collection from 25 to 27 December will be collected a day later (from 26 to 28 December).
- Bins due for collection from 1 to 3 January will be collected a day later (from 2 to 4 January).
In areas where bins are usually collected on Fridays, they will be collected on Saturday.
If your usual collection day is:
- Wednesday 25 December 2024, bins will be collected on Thursday 26 December 2024.
- Thursday 26 December 2024, bins will be collected on Friday 27 December 2024.
- Friday 27 December 2024, bins will be collected on Saturday 28 December 2024.
- Wednesday 1 January 2025, bins will be collected on Thursday 2 January 2025.
- Thursday January 2025, bins will be collected on Friday 3 January 2025.
- Friday 3 January 2025, bins will be collected on Saturday 4 January 2025.
For questions about bins, skip bins, or waste collection, please contact Veolia at 9350 7195 (excluding public holidays).
Red Hill Waste Management Facility is closed Christmas Day and New Years Day. Baywaste Community Recycling Centre is closed on the public holidays. Learn more about waste facility opening hours.
Important contacts
If you require assistance during the closure period, please contact Rangers on 08 9377 7480. Requests will be triaged and actioned as soon as possible. Rangers will be unavailable on Christmas Day, 25 December 2024.
If you require assistance with bin collection, please contact Veolia Customer Service on 08 9350 7195.
If you require assistance with a life threatening or time critical matter, contact 000.
For non-emergency police matters, call Police on 131 444.
For storm or natural disaster assistance, call the SES on 132 500.
Media Enquiries
Members of the media with enquiries regarding the Town of Bassendean (including requests for interviews), please attention all enquiries to [email protected].
General Enquiries
For general enquiries, please phone the Town’s friendly Customer Service Officers who will be able to answer your enquiry or direct you to the most appropriate member of staff.
You can also email [email protected] or submit an online form below and the Town's staff will get back to you as soon as possible.